The Dolder Grand, an iconic luxury hotel renowned for its stunning views of Zurich, Lake Zurich, and the Swiss Alps, has announced a significant technological upgrade. In a strategic partnership with Shiji, the global leader in hospitality technology, the Dolder Grand will enhance its operational efficiency and guest satisfaction by implementing Shiji’s Shiji Enterprise Platform (PMS) and Infrasys Point-of-Sale (POS) system.
Shiji, a multinational technology company, provides comprehensive software solutions and services for the hospitality, food service, retail, and entertainment industries. Their offerings include hotel property management solutions, food and beverage systems, payment gateways, and data management tools.
This partnership represents a substantial upgrade for the Dolder Grand, transitioning from legacy systems to Shiji’s advanced POS technology across multiple outlets within the hotel. Shiji’s solutions, especially popular in the luxury sector, offer enterprise-grade security, smart automation, and a unified guest profile feature. The integrated cloud-based architecture ensures real-time updates and data analytics, empowering the Dolder Grand’s staff to deliver impeccable service.
Markus Granelli, General Manager at the Dolder Grand, expressed his enthusiasm about the partnership. “Integrating Shiji’s PMS and Infrasys POS is a step towards our vision of leveraging technology to enhance luxury hotel services. We aim to deliver the best and most personalised service, and technology is a key enabler for our teams to help guests get the most out of their stay. Shiji has proven capable of meeting the demands of the luxury hotel industry.”
The Dolder Grand’s choice of Shiji’s PMS and Infrasys is supported by industry data showing that luxury properties with Shiji’s systems report more efficient operations and improved guest satisfaction scores. These benefits ensure the Dolder Grand can uphold its promise of providing exceptional guest experiences.
Wolfgang Emperger, Senior Vice President, Europe & Africa at Shiji, expressed his excitement about the collaboration. “We are thrilled to partner with the Dolder Grand. Our global success in the luxury hotel industry was a strategic choice; mastering the complexities of luxury hotels enables us to deliver exceptional service to any hotel. By choosing Shiji’s PMS and Infrasys, the Dolder Grand is setting a new benchmark for innovation and technology in the luxury hotel sector.”
As the Dolder Grand continues to set new standards in luxury hospitality, this partnership with Shiji signifies a key milestone in the hotel’s journey. With Shiji’s advanced technology, the Dolder Grand is poised to elevate its service, ensuring guests experience unparalleled luxury and personalised care.
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