Sopago is an advanced app designed to enhance hotel guest experiences through a comprehensive suite of smart features. The app’s primary focus is on creating seamless interactions and improving operational efficiency within the hospitality industry.
One of the standout features of Sopago is its Upsell & Advertise capability. Hotels can promote room upgrades, special services, and local activities directly to guests via their smartphones, enhancing the opportunity for increased revenue. By leveraging targeted promotions, hotels can tailor offers to guests’ preferences and behaviours, making the upsell process more effective and personalised.
The app also serves as a Digital Hub, replacing traditional in-room paper directories with a digital interface. This not only reduces waste but also provides guests with easy access to information about hotel amenities, dining options, and local attractions. The digital hub ensures that guests have all the information they need at their fingertips, enhancing their overall experience.
Sopago’s Communication Hub facilitates real-time interaction between guests and hotel staff. Through live chat features, guests can request services, place orders, and manage their bookings effortlessly. This feature enhances the responsiveness of hotel staff and ensures that guests’ needs are promptly addressed.
In addition to communication, the app offers Smart Automation to streamline various hotel operations. From automated check-in processes to efficient maintenance management, Sopago helps hotels operate more smoothly and efficiently. The automation features reduce the workload on staff and minimise the potential for human error, contributing to a more reliable service delivery.
For dining and service orders, the Digital Menu & Mobile Ordering feature allows guests to order room service, poolside refreshments, or any other service directly from their smartphones. This convenience not only improves the guest experience but also enhances operational efficiency by integrating orders seamlessly into the hotel’s service system.
Sopago also integrates Booking Services, enabling guests to book hotel rooms, dining reservations, spa treatments, and excursions all within the app. This centralised booking system simplifies the process for guests and ensures they can plan their stay without any hassle.
To support hotel staff, the app includes a Task Management feature that optimises workflows and tracks tasks. This ensures that staff members are efficiently allocated and that all guest requests and hotel operations are managed effectively.
The app’s Branding capability allows hotels to customise the app’s interface to align with their brand identity. This ensures that the digital experience is consistent with the hotel’s overall branding and enhances brand loyalty among guests.
Collecting real-time feedback is made easy with the Reviews & Surveys feature. Guests can provide feedback on their experiences, and the app can connect them to social media platforms for broader sharing. This feature helps hotels gather valuable insights and engage with guests more effectively.
Lastly, Sopago offers Analytics & Insights, providing hotels with real-time data on property performance and service usage. This data-driven approach helps hotels make informed decisions to improve their services and operations continuously.
Sopago aims to boost revenue, efficiency, and sustainability in the hospitality industry by providing seamless guest services through simplified technology which enhances guest experiences.
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