Thank you for being part of the Hotel Guest Experience Forum (HGEF) 2025 at the iconic Waldorf Hilton, London.

On 8th July, we welcomed 111 passionate hoteliers, operators, solution providers, consultants – and two interns – all united by a common goal: to elevate the hotel guest journey. Once again, we exceeded expectations, achieving an impressive 3:1 ratio of hoteliers to other attendees , further enhancing to create exceptional experience for everyone involved. 

🔹 New for 2025: 1-2-1 Meetings

This year introduced personalised one-to-one meetings between hoteliers and suppliers, offering space to explore current challenges, future plans, and collaborative opportunities. These sessions were seamlessly delivered and widely praised for their impact.

🔹 Prize Draw Highlights

We ended the day on a high with our Prize Draw, sending lucky winners home with fantastic surprises and wide smiles.

The winners have been informed and featured on our LinkedIn page.

🔹Key Takeaways from the Day

Our speakers and sessions explored vital trends shaping the future of hospitality, including:

• Personalisation at scale

• Tech enabled brand experiences

• Automation and AI in operations

• Data-driven booking strategies

• Sustainable thinking beyond checklists

• Team development that delivers ROI

• …and more

A Huge Thank You to Everyone Involved 🙏 

• Our speakers, panellists, and attendees

• Chris Gamm and Springboard Charity – proud to have raised £1,400 together

• The exceptional team at Waldorf Hilton for hosting us for a second year running

• Our sponsors, exhibitors, hotel staff, production teams, and everyone behind the scenes

• The REDD Media team for bringing the Forum to life once again

🎥 Coming Soon: Video Highlights & Full Session Recordings

Follow us on LinkedIn for the latest news, updates, and guest experience insights.