HGEM

HGEM works closely with hospitality companies to grow revenue through measuring and improving their guests’ experience. Core services include mystery guest audits, feedback management, reputation management and dish ratings. Operations and marketing teams gain actionable insights from an award-winning Guest Experience Management platform – The Hub – to attract more guests, make existing ones more loyal, and increase average spend.

10 Key Features inlude:

1. UK’s leader in Guest Experience Management
2. Fully branded feedback sites
3. Reviews with in-app responses
4. Mystery guests in all corners of the UK
5. Comprehensive, intuitive and actionable platform
6. Sentiment analysis & opinion mining
7. KPIs and alerts delivered to inboxes
8. Client Success Manager for every client
9. Response Management service
10. Insight Lab for assisted analysis