Hostfully, a leader in property management technology for short-term rentals, has introduced a groundbreaking tool called InboxAI, designed to revolutionise how property managers handle guest communication. This innovative AI-driven tool promises to significantly reduce the time spent on guest inquiries, allowing property managers to focus more on enhancing the guest experience.
InboxAI is more than just a messaging tool, it’s a smart, context-aware assistant that learns from the data stored within Hostfully’s property management software (PMS), past conversations with guests, and detailed information from digital guidebooks. The result is an AI that can instantly generate personalised, accurate responses, transforming how property managers interact with their guests.
By integrating property details, reservation information, and previous communications, InboxAI empowers property managers to deliver quick, consistent, and tailored responses. Whether it’s recommending local dining options, clarifying check-in details, or explaining amenities, the AI ensures that every response is timely and relevant. This efficiency allows property managers to dedicate more time to creating memorable guest experiences, all while knowing they have a powerful AI assistant working in the background.
Key Features of Hostfully’s InboxAI Include:
Instant Responses: InboxAI leverages information from Hostfully guidebooks and PMS data to generate immediate and accurate replies to guest inquiries.
Personalised Communication: The AI tailors responses by drawing on specific property details and local insights, ensuring each guest interaction feels personal and informed.
Enhanced Efficiency: Property managers can quickly review and send AI-generated responses, saving time and ensuring consistent communication quality.
Comprehensive Data Integration: InboxAI integrates essential information from Hostfully guidebooks and PMS listings, including local recommendations, property details, house rules, and amenities, to address a wide range of guest queries.
User-Friendly Interface: Seamlessly integrated into Hostfully’s property management platform, the AI tool is designed for ease of use, allowing property managers to focus on delivering exceptional guest experiences.
Margot Schmorak, CEO and Co-Founder of Hostfully, expressed her excitement about the launch. “We’re thrilled to introduce InboxAI as it seamlessly bridges our two flagship products,” she said. “Our research showed that 19% of hosts and operators struggle with guest communications. Considering that the average guest inquiry takes a few minutes to resolve, the time adds up quickly-especially when the average property manager oversees 79 listings. Any improvement in guest communication can make a significant difference, and we set our sights on solving, not just improving this.”
Margot continued, “By integrating the rich insights from our guidebooks with the robust capabilities of our PMS, and adding a layer of AI on top, we’ve created a tool that not only streamlines operations but also elevates the guest experience. This technology embodies the synergy between our products and Hostfully’s mission.”
Stephan Osmont, CTO and Co-Founder of Hostfully, highlighted the technical challenges faced by the development team. “Our focus groups revealed a real need for a messaging agent that could go beyond basic listing information,” Osmont explained. “Guest-facing employees needed a tool that could account for specifics like how amenities work or details about the local area, information typically found in guidebooks. While connecting the PMS and guidebooks might sound straightforward, it required extensive R&D to teach the AI how to problem-solve using data points that aren’t necessarily connected.”
Brise Carpenter, VP of Customer Success at Hostfully, reported significant efficiency improvements during beta testing. “The AI essentially saves the team from crafting unique responses to repetitive questions each time,” Carpenter said. “By generating context-aware, personalised responses, the AI reduces the time front-desk employees need to write and review replies. If the response is satisfactory, it’s just a matter of clicking send. This not only ensures that every interaction meets high standards but also allows staff to efficiently manage multiple conversations simultaneously.”
With the launch of InboxAI, Hostfully is setting a new standard for guest communication in the property management industry, offering a tool that enhances efficiency while maintaining a high level of personalised service.
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