Hotel Rang Mahal, a renowned independent hotel in the heart of Jaisalmer known for its luxurious accommodations and rich heritage, is taking a significant step forward in modernising its operations. The hotel has partnered with mycloud Hospitality to implement mycloud PMS, a comprehensive cloud-based property management solution. This move is set to revolutionise the way Hotel Rang Mahal manages its day-to-day operations while enhancing the overall guest experience.
For years, Hotel Rang Mahal relied on an on-premise management system that required the physical presence of staff for oversight and reporting. This setup posed challenges, particularly for the hotel’s owner, Mr. Ritesh, who often travels and sought a more flexible solution that could be managed remotely. The adoption of mycloud PMS addresses these challenges by offering a more advanced, adaptable system that can be accessed from anywhere in the world.
“With mycloud PMS, the staff are now able to oversee and administer our hotel operations from any location worldwide,” said Mr. Ritesh, Owner of Hotel Rang Mahal. “This system offers us the flexibility we require and ensures that our guests in our 118 rooms always receive top-notch services.”
The decision to switch to mycloud PMS marks a new era for Hotel Rang Mahal. The system is designed to streamline hotel operations by integrating essential interfaces such as EPBAX, Hotel Room Door Lock, and Wi-Fi. These integrations reduce overall costs and operational complexities, allowing the hotel to use a single network for multiple communication needs. The cloud-based nature of mycloud PMS ensures that hotel staff can monitor and manage operations seamlessly, no matter where they are.
Beyond operational efficiency, mycloud PMS brings advanced features aimed at enhancing the guest experience. Its integration with customer loyalty programs and CRM systems helps build stronger relationships with guests, ensuring repeat business and personalised services. Additionally, powerful reporting through Business Intelligence (BI) tools enables hotel management to make real-time, data-driven decisions, further optimising operations.
One of the standout features of mycloud PMS is the use of chatbots powered by Natural Language Processing (NLP). These chatbots provide instant, 24/7 support, handling guest inquiries effectively and personalising the customer experience. This not only boosts guest satisfaction but also frees up staff to focus on more critical tasks around the property.
“We are thrilled to collaborate with Hotel Rang Mahal and facilitate their transition to an all-in-one cloud-based management system,” said Mr. Deepak Chauhan, Vice President at mycloud Hospitality. “Our objective is to offer innovative solutions that enhance operational efficiency and elevate guest experiences. Hotel Rang Mahal’s adoption of our system underscores our value to the hospitality industry.”
Over the past 15 years, mycloud PMS has supported hoteliers across the UK, Asia, Africa, and the Middle East by delivering end-to-end technology solutions. By combining property management software, a POS system, and banquet and back-office functionality into one cloud-based system, mycloud Hospitality empowers hotel managers to make informed decisions and manage their staff more effectively, ultimately ensuring guest satisfaction through tailored experiences.
As Hotel Rang Mahal embarks on this new journey with mycloud PMS, it is poised to offer an even more luxurious and personalised experience to its guests while enjoying the benefits of modern, efficient hotel management.
Subscribe to our newsletter below