The Hotels Network (THN), a global frontrunner in hospitality technology solutions, has introduced KITT, a pioneering AI Guest Service Agent designed to elevate hotel guest interactions and optimise operational efficiency. KITT provides seamless 24/7 support via voice or text, whether through phone calls or online, aiming to enhance communication and handle guest inquiries with exceptional efficiency.
Transforming Guest Service with AI
KITT represents a significant breakthrough in guest service technology. Leveraging advanced artificial intelligence, it addresses the pressing challenges faced by modern hoteliers. Key features include:
24/7 Booking Assistance: KITT manages booking requests and reservations around the clock, ensuring guests receive timely support at any hour.
Multilingual Capabilities: With proficiency in several languages, KITT facilitates communication by allowing guests to interact in their preferred language, thus removing language barriers.
Exclusive Deals: The AI agent promotes special offers, enhancing opportunities for upselling and cross-selling.
Customised Information: Hoteliers can tailor KITT to provide detailed information about hotel policies, room features, amenities, local attractions, and more, ensuring accurate responses.
Brand Personalisation: KITT can be adjusted to match each hotel’s unique voice and brand, ensuring a consistent and personalised guest experience.
Enhancing Efficiency and Revenue
Integrating KITT into hotel operations can lead to substantial reductions in staffing costs while boosting direct bookings, average daily rates (ADR), occupancy rates, and ancillary revenue. By handling routine inquiries and tasks, KITT allows hotel staff to focus more on delivering exceptional service, improving both operational efficiency and guest interactions.
A Milestone for the Industry
As the first AI-driven guest service agent specifically designed for hotels, KITT is set to offer an enhanced, hassle-free experience for guests while providing valuable insights for hoteliers worldwide. Juanjo Rodriguez, Founder and CEO of The Hotels Network, shared his enthusiasm for this groundbreaking technology:
At THN, our mission is to improve guest experiences and drive direct bookings for hotels. KITT is designed to enhance operational efficiency and ensure a smooth service experience for guests. It’s like having a personal AI receptionist. This innovation showcases how new AI technologies can be effectively integrated into the hospitality industry.”
The launch of KITT underscores The Hotels Network’s commitment to advancing hospitality technology and transforming guest service management in the hotel industry.
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