Visual Matrix, a trailblazer in hospitality technology, has announced a remarkable 440% growth in its MOP (Mobile Operating Platform) technology since acquiring it in November 2021. Now a key tool in over 1,000 hotels across more than 33 industry-leading brands, including Wyndham, Hilton, Marriott, and IHG, MOP is rapidly becoming the gold standard for hotel operations.
Visual Matrix’s innovative hospitality operating platform is now trusted by more than 3,000 properties in over 30 countries worldwide. The platform offers an all-in-one solution to optimise hotel operations, from the initial reservation to ensuring guests return for future stays. Central to this success is the company’s cutting-edge PMS (Property Management System), packed with user-friendly features such as automated revenue management, an integrated channel manager, and a mobile app that allows hoteliers to track performance on the go.
MOP, a standout feature of Visual Matrix’s suite, is a housekeeping and maintenance tool designed to streamline daily tasks and communication among hotel staff. By automating routine tasks, MOP allows teams to focus on what matters most, the guests. A built-in Emergency Safety Device (ESD), complete with a panic button, ensures that hotel staff are always protected while on the job.
“MOP was designed to help hoteliers overcome the many operating challenges they face today, particularly with the ongoing labour shortages,” said Georgine Muntz, CEO of Visual Matrix. “Hoteliers deserve access to tools that work as hard as they do. That’s why we’ve invested so much time in listening to their needs and finding ways to reduce friction in delivering exceptional service. We are thrilled by the rapid adoption of MOP within the industry and are excited to continue driving this growth in the coming months.”
Addressing Labour Shortages with Innovative Solutions
MOP’s mobile format empowers hotel staff to perform essential tasks on the go, using streamlined housekeeping and maintenance controls. This technology connects team members with easy-to-follow checklists, prompts, and alerts, allowing them to stay up-to-date on room status and maintenance requests without the need for time-consuming trips to the front desk.
The benefits of MOP extend far beyond convenience. Hotels using MOP have reported significant labour savings and increased efficiency, enabling staff to work faster, save valuable hours, and reduce costly errors. By cutting down on paper, printer ink, and third-party communication tools, MOP also contributes to long-term cost savings.
In addition to its operational features, MOP prioritises staff safety with built-in emergency panic buttons. Available on every screen of the application, these buttons automatically alert designated staff members and security personnel during an emergency, providing a geolocation pin to quickly locate the staff member in need.
The platform’s integrated texting system further enhances communication by allowing two-way messaging between hotel workers and guests. This feature ensures that guests are well-informed and satisfied throughout their stay, while also boosting staff efficiency by reducing the need for in-person interactions.
“MOP is a world-class product and an incredible tool for improving hotel operations and elevating the guest experience,” said Pradip Mulji, Founder at Lodging Controls. “Hoteliers today are being asked to do more, and guest expectations aren’t slowing down. MOP is the type of technology operators will grow to rely on more and more over time, and it is truly effective at improving on-property communication and guest engagement. Using MOP, our hotel staff is never caught unaware of emerging challenges and is often ahead of the game when intercepting guest needs.”
Celebrating Housekeepers with VM Shine Awards
As Visual Matrix continues to revolutionise hotel operations, the company is also preparing to celebrate the unsung heroes of the industry- housekeepers- through its annual VM Shine Awards. This initiative invites hoteliers to recognise and appreciate the hard work and dedication of their housekeeping staff. Winners of the awards will be honoured during International Housekeeping Appreciation Week, highlighting the essential role these professionals play in creating exceptional guest experiences. Visual Matrix’s commitment to innovation and appreciation for hospitality professionals is driving significant change in the industry, making MOP an indispensable tool for hotels worldwide.
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