IRIS, a global leader in mobile ordering and digital guest experience solutions for hotels, has been selected by W Sydney to deliver a personalised digital ordering experience and improve operational efficiency with its state-of-the-art hospitality platform.
With 588 stylish rooms and suites and a variety of dining venues, W Sydney introduces a vibrant and modern take on luxury to the city’s iconic harbour waterfront. The five-star hotel, prominently located over Darling Harbour, was one of the most eagerly awaited hotel openings of 2023.
The IRIS app provides guests with instant access to information about hotel amenities, dining menus, local weather, and attractions. Guests can effortlessly book services or order food and beverages with just a few clicks. The app also supports the hotel by generating additional revenue opportunities and allows guests to personalise their stay from their smartphones or tablets.
“Our implementation of an advanced digital F&B ordering and guest directory app has been a game-changer for our hotel,” said Anand Prabeer, Director of Beverage & Food at W Sydney. “This technology enables us to offer a seamless digital experience that our guests appreciate while also streamlining operations for our staff. Within the first six months, we’ve seen a significant rise in room service orders and a notable increase in ancillary revenue. This progress highlights our guests’ preference for a mobile-driven experience. We are excited to continue enhancing our guest experience and reinforcing our reputation as a premier luxury hotel.”
Guests at W Sydney benefit from reduced wait times and improved order accuracy with mobile ordering. The app empowers guests to be in full control of their stay, allowing them to place orders and access information at their own pace and from their own devices, wherever they are.
“We’re delighted with our partnership with the newly opened W Sydney. The team is fully engaged and embracing the challenge of meeting and surpassing guest demands for a modern and efficient service,” said Graham Rushin, VP of Sales and Marketing at IRIS. “Through digital ordering and the app’s seamless integration into the hotel’s operations, W Sydney is enjoying a boost in F&B revenue, optimised staff workflows, and reduced operational costs. We are thrilled to build upon our existing success with W Hotels and contribute to W Sydney’s commitment to providing exceptional guest experiences.”
This collaboration between IRIS and W Sydney underscores the hotel’s dedication to innovation and guest satisfaction, setting a new standard for luxury hospitality in the digital age.
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