Our Vision
We believe the guest journey is shaped by every department from front office and housekeeping to revenue, IT, marketing, F&B, wellness, HR, and operations. True transformation lies in cross-departmental collaboration that connects people, processes, and technology. Our vision is to empower hotels worldwide to deliver experiences that are not only seamless and efficient but also deeply personal, memorable, and profitable.
Our Mission
Our mission is to create a global platform that:
- Inspires innovation by showcasing fresh voices, bold ideas, and forward-looking strategies.
- Fosters collaboration with a guaranteed 2:1 hotelier-to-supplier ratio for meaningful conversations and partnerships.
- Delivers impact through case studies, actionable takeaways, and content tailored to the real challenges hotel leaders face daily.
- Celebrates leadership by highlighting both established executives and emerging talent shaping the hotel sector’s future.
- 4th London HGEF
-
Venue TBC
London - June 2027
- 2nd European HGEF
- Crowne Plaza Copenhagen Towers
- 26 May 2027
- 1st Irish HGEF
- Locaction, Hotel Venue & Date TBC
- 2027
- Global C-Level Hotel Guest Experience Summit
- The Landmark London
- 28 Jan 2027
- New Event Coming Soon
- Birmingham
- 2027
Global C-Level Hotel Guest Experience Summit
- 3rd London HGEF
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The Waldorf Hilton
London - 30 Jun 2026
- 1st Europe HGEF
- Clarion Arlanda Stockholm, Strawberry
- 9 Dec 2025
- 2nd London HGEF
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The Waldorf Hilton
London - 8 July 2025
- 1st Dubai HGEF
- Fairmont The Palm Dubai
- 4 June 2025
- 1st London HGEF
-
The Waldorf Hilton
London - 2 Oct 2024
About the Hotel Guest Experience Forum
The Hotel Guest Experience Forum (HGEF) is the world’s only dedicated platform focused exclusively on advancing guest experience in the hotel sector. Hosted annually across the UK, Middle East, Europe, and India, the Forum brings together qualified Director-level and above hotel leaders to explore the strategies, innovations, and partnerships shaping the future of hotel guest experience. Produced by Redd Media, a UK-based media company driving transformation in the hotel industry, HGEF is more than an event, it is a community where hotel executives, innovators, and solution providers unite to share insights, case studies, and best practices.
Join Us in 2026 - 27 to Shape the Future of Hotel Guest Experience
Across the UK, Ireland and Europe, each edition of Hotel Guest Experience Forum will welcome a brand-new speaker lineup, ensuring fresh perspectives and practical insights at every event. With a dynamic mix of panels, roundtables, keynotes, case study and innovation showcases, attendees gain a 360° view of how technology, operations, brand, and people strategies intersect to elevate guest experience.
With a 2:1 ratio of hoteliers to other attendees, each hotelier-led event is designed to provide exceptional experiences and meaningful engagement for everyone involved.
The Hotel Guest Experience Forum is your opportunity to:
Connect with the UK, EMEA and Global hotel leaders.
Explore innovations transforming the guest journey.
Shape the future of the hotel industry through collaboration, knowledge, and action.