- HGEF Series | Europe 2025
- 9 Dec 2025
- Clarion Hotel Arlanda Airport, Stockholm
Europe's 1st "Winter" Hotel Guest Experience Forum
Welcome to Europe’s 1st Winter Hotel Guest Experience Forum, the pioneering event dedicated to redefining guest experiences in hotels during the winter season. Hosted by REDD Media Limited, this exclusive Forum is set for 9th December 2025 at the Clarion Hotel Arlanda Airport Terminal in Stockholm. It offers a unique platform to explore winter trends, address hotel-specific challenges, and shape the sector’s future.
About the Forum
Produced by REDD Media Limited, a UK based media platform driving innovation through Forums, News, Insights, and Magazines, the Europe’s 1st Winter Hotel Guest Experience Forum will gather over 100 senior executives and industry pioneers from across Europe.
The Forum harnesses interdepartmental collaboration spanning guest experience, revenue management, IT, marketing, operations, sustainability and other roles to transform the winter guest journey, featuring dynamic sessions like ‘Winter Trends’ and ‘What Do Guests Wish for This Christmas?’ and a festive ‘Breakfast with Santa’. It offers a vibrant platform for exchanging ideas, unveiling innovations such as AI-driven personalisation and sustainable practices, and forging networks, all inspired by real-world case studies and expert-led discussions.
This event set for 9th December 2025 at the Clarion Hotel Arlanda Airport Terminal in Stockholm is designed to redefine winter hotel experiences.
Why Attend?
Address Key Challenges: Engage with the industry’s most pressing issues, including digital transformation, sustainability, seamless operations, and personalised winter services.
Explore Current Trends: Stay ahead with insights into Europe’s hotel landscape, from AI-driven personalisation and contactless technology to sustainable winter practices.
Shape the Future: Learn how collaboration across departments can drive operational excellence, optimise marketing strategies, and enhance revenue during the winter season.
Who Should Attend?
This exclusive Forum is designed for C-Level Executives, Managing Directors, General Managers, Heads, and Director-above level executives from diverse areas such as:
Guest Experience
Revenue Management
IT/Technology
Marketing
Digital Transformation
Operations
Concierge
Sustainability and more.
If you are a decision-maker committed to advancing the hotel sector, this event is for you.
What to Expect
Thought-Provoking Discussions: Gain forward-looking insights through interactive panel sessions led by industry experts.
Exceptional Networking Opportunities: Connect with peers and thought leaders, highlighted by a festive Winter Après-Ski Reception, to foster meaningful collaborations.
Transformative Ideas: Discover how the latest in AI, digitalisation, and sustainability can elevate the winter guest experience.
Our Vision
Our vision, as REDD Media, is to transform the guest experience by integrating cutting-edge technology with operational excellence and personalised service, ensuring every winter interaction is efficient, delightful, and memorable.
Looking Ahead: The Future of Winter of Guest Experience
The Forum will highlight how hotels can:
- Leverage predictive analytics to anticipate winter guest needs and enhance satisfaction.
- Integrate sustainable innovations to meet the demands of eco-conscious winter travellers.
- Promote cross-departmental collaboration to streamline operations and elevate winter service delivery.
Don’t miss this opportunity to lead the way in redefining the hotel guest experience.
Join us in Stockholm for a day of inspiration, collaboration, and innovation that will shape the future of the hotel industry.
📅 Save the Date: 9th December 2025
📍 Location: Clarion Hotel Arlanda Airport Terminal, StockholmRegister now to secure your place at Europe’s premier hotel event
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Shift your perspective on digital business
How you transform your business as technology, consumer, habits industry dynamic s change? Find out from those leading the charge.
Confirmed Speakers
Mirja Braun
General Manager / CEO
Brent Gibbs
Global Director of Brand Experience
Hara Poucha
Sr. Director Brand Strategy & Guest Experience
Get Direction to the Event Hall
Location: Clarion Hotel Arlanda Airport Terminal, Stockholm
Save the Date: 9th December 2025
Contact Us
Book your Seat
Register now to secure your place at Europe’s first “Winter” Hotel Guest Experience Forum, taking place on 9 December 2025 at the Clarion Hotel Arlanda Airport Terminal in Stockholm. Join senior hotel leaders and industry experts for a unique event focused on redefining winter guest experiences, exploring key challenges, AI-driven personalisation, digital transformation, and sustainable practices.