Diana Zambrano is the Head of Guest Experience and Community at the Sheraton Stockholm Hotel. A hospitality professional with over 15 years of experience, she has worked in luxury hotels across multiple countries and is a graduate of Les Roches International School of Hotel Management. Diana brings a deep passion for service, leadership, and training, dedicated to helping teams and individuals reach their highest potential.

 

She believes that cultivating a positive workplace culture centered on continuous improvement and service excellence is key to elevating guest satisfaction. By fostering a strong culture dedicated to service excellence throughout every touch point, Diana ensures that guest expectations are not only met but consistently exceeded, driving long-term, sustainable success for any organization.

 

Through her leadership, Diana demonstrates how investing in people and aligning teams around a shared vision creates an environment where exceptional service thrives, empowering both employees and guests alike.