Park Hotel Group, one of Asia Pacific’s premier hospitality companies, has taken a significant step in enhancing its guest experience by adopting the Shiji Enterprise Platform. Known for its commitment to innovation, Park Hotel Group has selected this state-of-the-art Property Management System (PMS) to further refine the guest journey, beginning with its breathtaking Grand Park Otaru in Japan’s scenic Ishikari Bay.
Grand Park Otaru, celebrated for its stunning views and exceptional amenities, became the first hotel within the group to go live with the Shiji Enterprise Platform earlier this month. This move is part of a broader strategy by Park Hotel Group to integrate cutting-edge technology into its operations, reinforcing its reputation for luxury and service excellence.
The decision to embrace the Shiji Enterprise Platform was driven by its guest-centric design, with a strong emphasis on personalised guest profiles and rigorous security measures. This advanced PMS builds on the hotel’s existing use of Shiji’s other solutions, including Shiji ReviewPro and Infrasys Cloud POS, underscoring the group’s commitment to leveraging technology for an unparalleled guest experience.
“We are delighted to see Shiji technology implemented at Grand Park Otaru as we continue to innovate, which is part of Park Hotel Group’s DNA,” said Shin Hui Tan, Executive Director at Park Hotel Group. “Shiji Enterprise Platform impressed us with its user-friendly interface, seamless integration, and rapid deployment. It offers the flexibility and scalability we need to significantly enhance our guest experience while streamlining our workflows. We look forward to a longstanding partnership with Shiji as we continue to grow and lead in modern hospitality solutions.”
Shiji Enterprise Platform is designed to ensure that every guest interaction is tailored to their unique preferences, providing a truly personalised experience. At Grand Park Otaru, the platform is seamlessly integrated with several leading industry systems, including Infrasys, ReviewPro, Shiji Analytics, Shiji Payments Tokenization, and more. This comprehensive approach ensures a smooth and efficient operation while enhancing the overall guest experience.
Nikkie Singh, Senior Vice President, APAC & Middle East at Shiji Group, expressed excitement about the partnership. “Park Hotel Group is a leader in luxury and service excellence. Their choice of Shiji Enterprise Platform reflects their forward-thinking approach and dedication to enhancing guest services through technology. It has been a rewarding experience collaborating with both the corporate and hotel teams to achieve this success.”
As Park Hotel Group continues to explore new technological integrations, its collaboration with Shiji highlights a shared vision of staying ahead of industry trends and consistently exceeding guest expectations. The implementation of the Shiji Enterprise Platform marks a new chapter in the group’s ongoing commitment to innovation and guest satisfaction.
Subscribe to our newsletter below